Friday, September 21, 2018

I was surprised by 9Mobile

I was pleasantly surprised by 9Mobile (Etisalat)

9Mobile, in my opinion, has the strongest and the most dependable Internet connection among GSM operators in Nigeria, especially where their services are readily available (I stand to be challenged).

Recently, there was a poor Internet connection in my area, which had been going on for a few weeks. I called 9Mobile customer care and complained to them. They transferred my call to the relevant department, which called and recorded my complaints and location.

Surprisingly, their engineers called me and came to my location. They ran check on the Internet network in my surrounding, did some settings on my phone and gave me specific recommendation. It was clear that if they needed to do something with their mast, they would have done that.

They left and I was dignified.

9Mobile (formerly Etisalat) sent their engineers to my location – only because a long-time customer complained of poor Internet connection!

This is unbelievable! Can you see the difference them and those networks that treat their customers like numbers?

I don’t believe in adverts or hype. I believe in realities. A good company is known by how they treat their customers.

I rest my case.  

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Perfect Money/Payeer/Epay/Neteller/Skrill: ItuGlobal

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