FAQs
Q. What is Neteller and what are the uses for it?
A. Neteller is an electronic currency for online payments (e-currencies are exchanged on computers). Money in a Neteller account can be used to pay merchants, sent to other customers of the service, or spent at any retailer that accepts MasterCard® using the Neteller prepaid card that is a part of the account. People in over 200 countries use the Neteller service to transfer money to and from merchants, such as financial institutions, social networks, or online betting firms, and can withdraw funds directly using the Net+ card or transfer the balance to their own bank accounts. You can receive salaries and payments for services in Neteller. You can use your local currency to buy Neteller for your account or change Neteller in your account to your local currency or transfer it directly to your bank account.
Q. Can you help me open a Neteller account?
A. You can open a Neteller account on your own, since it is a hassle-free experience. You would need to upload a proof of nationality and/or a proof of address to do this. However, if you want us to help you open a Neteller account, please call us to book an appointment with us at our office. We would be glad to assist you. You can also connect with us on Skype, sharing screens with us, so that we can guide you online. Please see our Contact Us page.
Q: Do you buy and sell other e-currencies apart from Neteller?
A: Nope. We buy and sell Neteller only, because it is regulated and dependable. Since Neteller is authorized by the Financial Conduct Authority in the UK, they maintain the highest standards across their business and services around the world. Their industry-leading physical and electronic security measures and Anti-Money Laundering protocols ensure their members are protected as far as possible from identity theft and fraud. Unlike regulated e-currencies, non-regulated e-currencies, in spite of wide acceptance, can give people unexpected heartaches. Take examples of e-bullion, e-gold, Liberty Reserve, Egopay etc. Many regulated e-currencies put restrictions on Nigerians, but Neteller is an exception. Neteller is bound to become more and more popular
If you want to buy or sell any other e-currencies apart from Neteller, you have to go somewhere else.
A: Nope. We buy and sell Neteller only, because it is regulated and dependable. Since Neteller is authorized by the Financial Conduct Authority in the UK, they maintain the highest standards across their business and services around the world. Their industry-leading physical and electronic security measures and Anti-Money Laundering protocols ensure their members are protected as far as possible from identity theft and fraud. Unlike regulated e-currencies, non-regulated e-currencies, in spite of wide acceptance, can give people unexpected heartaches. Take examples of e-bullion, e-gold, Liberty Reserve, Egopay etc. Many regulated e-currencies put restrictions on Nigerians, but Neteller is an exception. Neteller is bound to become more and more popular
If you want to buy or sell any other e-currencies apart from Neteller, you have to go somewhere else.
Q: How do I sell Neteller to you or buy it from you?
A: You need to register on our website before you can do business with us. Please go to “Register!” link on our website and put the required accurate information. You can check our “Privacy Policy” to see how we handle your information. Once you have done this successfully, you can login to “buy” or “sell.” You would then click on “My Account” to choose “Buy” or “Sell”. Please follow the instruction you see there.
Q. What would I do if I lose my password on your website?
A. Please ensure that you keep your password safe, trying not to forget it. For security reasons, you are unable to change or retrieve your password on our website. If you think you password has been compromised or forgotten, simply notify us so that we can disable that account. Then you would need to create another account on our website.
Q: I have not registered on your website. Can I still do business with you?
A: Yes, you can do business with us without registration, but the services we render to you would not be as excellent as when you register with us. For you to sell Neteller to us, you would need to contact us first and then send us:
Your account name
Your bank name and account number
If you want to buy Neteller from us, you would also need to contact us first. We would request for your Neteller account number (which should be an email address).
Q: Can I come to your office?
A: You can come to our office if you want, but that is not required, neither is it compulsory. All transactions are done online, and we are unable to give you cash. We do not accept cash at out office.
Q: Why must I contact you before selling to you or buying from you?
A: There are daily, weekly and monthly limits on Neteller transactions. There is a maximum amount that can be transferred per transaction. There are also severe limits on unverified Neteller members. You need to contact us first to verify our willingness to buy from you or sell to you before you do business with us. For example, if we have exceeded a weekly transactions limit, we may not be able to do business with you until next week. We do not like to delay payment to our customers.
Q: How do I contact you?
A: Please see our “Contact Us” page. We prefer contacts via email, Skype and WhatsApp, which are our primary means of communication with our customers. We endeavor to reply all relevant questions and communication, though replies may not be immediate.
Sometimes, you may contact us through our phone numbers. However, the numbers are always busy, which means your calls might not be picked at times. The numbers might sometimes be off. In this case, please use email or IMs systems.
Apart from the fact that you may get transactions alerts from your bank, we also notify you of payment into you accounts, by email and SMS. Apart from notifications of transactions, we do not reply enquiries by SMS.
Q: What is the minimum amount of Neteller I can sell to you or buy from you?
A: 20 USD worth of Neteller.
Q: Who can buy Neteller from you or sell it to you?
A: Only Nigerians, whether home or overseas. We only fund local accounts denominated in Naira.
Q: If my Neteller account is denominated in another currency other than USD, can I still sell to you or buy from you?
A: Yes you can sell to us if your account is denominated in other currency apart from USD. The remittance would get to our USD account automatically. When you buy from us, we fund you in USD and Neteller will settle you in your account denomination automatically.
Q: I have issues with my Neteller account. What do I do?
A: We cannot resolve any issues you have with your Neteller account. Please contact Neteller support if you have any issues, since they have good customer support systems. Their contact information is available on their website.
Q: Any information on possible scams?
A: Our only means of communication with our customers are shown on “Contact US” page. Any means of communication other than those listed on this webpage is not from us. We do not authorize another websites or email address holders to do business on our behalf. We do not operate any get-rich-quick schemes or high yield investment plans. We do not send email to our customers, asking them to update any account details by clicking links in the email. Our website is www.ituglobalfx.com.ng, and nothing else. A scammer may use words that are very similar to our contact addresses. For example:
itugiobalforex@gmail.com instead of ituglobalforex@gmail.com
Or ituglobalforex@yahoo.com instead of ituglobalforex@gmail.com
This is also true of Yahoo! Messenger address, Skype address (even phone numbers). If the spelling of a website, phone number, IM systems or email address you receive is different from the ones displayed on our website, then the message is from scammers, not us. We cannot be held responsible for fraud activities perpetrated by criminals.
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Buy and sell Neteller here; get funded quickly: www.ituglobalfx.com.ng
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