Hello Traders:
WE DON’T DELAY CUSTOMERS - 1
When a customer places a
“buy” or “sell” order, we process it quickly. Customers are even surprised that
some orders are processed at “the speed of light.” However, there are a few
exceptions, like when the manager isn’t on seat (which can delay a transaction
for a few hours), or when a cash transfer fails, which could take a few days to
resolve (a rare occurrence). Customers like us for our Instant cash transfer
policy. Those who’ve used other popular exchangers who usually delay payment
till the following day, and then used us, knows the difference.
WE DON’T ALLOW NETELLER WITHDRAWL FROM UNVERIFIED CUSTOMERS - 2
No-one may sell Neteller
to us without getting verified by us. However, you don’t need verification to
fund Neteller. To sell or buy Perfect Money, Payeer and Epay, you don’t need to
register, not to mention getting verified. However, registration would allow us
to server you better and faster.
WE DON’T TAKE OUR CUSTOMERS FOR GRANTED - 3
That’s why we try to
process their orders as quickly as we can. That’s why we give competitive rates
for our customers to make money while selling and save money while buying.
That’s why we reward them with cash gifts, recharge cards, etc. That’s why
we’re not too proud to apologize whenever there’s a slight delay in a
transaction.
WE DON’T LET A TRANSACTION HAPPEN WITHOUT UPDATING OUR CUSTOMERS -
4
When we fund your
e-wallet, we let you know by IM/SMS and email. When we transfer cash to your
bank account, we let you know by IM/SMS and email. This is in sharp contrast with some exchangers
who simply do transactions, hoping that you’ll get an alert or you’ll check
your e-wallet. We think that, it’s important to let a customer know that a
transaction has been done in their behalf – whether they’re aware or not.
WE DON’T HOLD CUSTOMERS FUNDS ILLEGALLY - 5
When you send us cash
and we can’t process your order, we transfer the cash back to you, after asking
for your bank account details. If you send e-currency to us and we can’t pay
you, we forwards it back to you. We just don’t hold you funds for days, with
the hope of getting money to pay or getting e-ccurency to fund. If we’re not
buying or selling, we let you know. If Neteller is transferred to us with an
account that’s not verified by us, we forward the Neteller to the sender, while
attaching a note explaining why we do that.
WE DON’T IGNORE CALLS AND MESSAGES FROM CUSTOMERS - 6
We call you back when we
see your missed calls. We reply the IMs you send to us when we’re offline. Even
we don’t ignore common SMS from customers. This is unlike big exchangers who
won’t pick your calls and will never call you back or never reply to your IMs.
WE DON’T KEEP OUR CUSTOMERS IN DEARKNESS - 7
That’s why we do email
marketing… To let our customers get aware of current news, promos, events, etc.
happening. As our customers list grows, we’ll turn to professional email
marketing service providers.
WE DON’T ALLOW FUNDING OR WITHRAWAL BELOW 20 USD PER TRANSACTION -
8
The minimum amount you
can buy/sell using our services is 20 USD. We set that minimum to be able to
break even at least, any amount below that results in losses, considering stamp
duty costs, business ruining costs, and costs of e-currency transfers. For example,
Neteller charges 1.9% for each currency transfer. If you send money for less than 20 USD or you
send less than 20 USD to withdraw, the order would be rejected.
Traders’ Mindset: Traders' Mindset
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